Last updated: 14 September 2026

WHO WE ARE

Venus Touch Ltd, trading as Venus Touch Aesthetics, is a company registered in England and Wales under company number 15276382.

Registered office: 23 Belvedere Close, Teddington, England, TW11 0NT.

Venus Touch Ltd is the data controller responsible for the personal information described in this policy.

You can contact us using the following details:

Email: info@venustouchaesthetics.co.uk

Telephone: +44 (0) 7454 799395

PURPOSE OF THIS POLICY

This Privacy & Security Policy explains how Venus Touch Aesthetics collects, uses, stores and protects your personal information when you visit our website, contact us, make a booking or receive one of our services.

We are committed to handling your personal information fairly, lawfully and securely.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

• Your name, email address and telephone number.

• Your booking, consultation, appointment and treatment details.

• Information you provide through our website, contact forms, booking forms, consultation forms or direct communications.

• Relevant health, medical and medication information needed to assess your suitability for treatment and provide services safely.

• Information about allergies, previous treatments, contraindications or other relevant health conditions.

• Before-and-after or treatment photographs, where appropriate.

• Your payment and transaction information.

• Messages, enquiries, feedback and other correspondence you send to us.

• Your optional birthday information.

• Information about how you heard about Venus Touch Aesthetics.

• Your marketing and communication preferences.

• Technical information relating to your use of our website, such as your IP address, browser type, device information, pages visited and website interactions.

We normally collect this information directly from you when you contact us, complete a form, create an account, book an appointment, attend a consultation or receive a treatment.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Respond to your enquiries.

• Arrange and manage consultations, bookings and appointments.

• Assess your suitability for a treatment.

• Provide treatments and services safely.

• Maintain appropriate client, consultation and treatment records.

• Process payments, deposits, refunds, discounts and offers.

• Send booking confirmations, reminders, treatment information and aftercare instructions.

• Contact you about changes affecting your appointment or treatment.

• Manage complaints, concerns or follow-up care.

• Provide optional birthday greetings, offers or gifts where appropriate.

• Understand how clients find our business.

• Send marketing communications where you have given the necessary permission.

• Improve our website, services and client experience.

• Maintain the security of our website and booking systems.

• Prevent or investigate fraud, misuse or other unlawful activity.

• Meet our legal, tax, insurance, regulatory and professional obligations.

OUR LAWFUL BASES FOR USING YOUR INFORMATION

We only use your personal information where we have a lawful reason to do so.

Depending on the circumstances, we may rely on:

Contract: Where the information is needed to arrange or provide a service you have requested, manage your booking or fulfil our agreement with you.

Legal obligation: Where we are required to keep or disclose information to comply with applicable law, tax requirements, regulatory duties or other legal obligations.

Legitimate interests: Where the information is reasonably necessary to operate, protect and improve our business, communicate with clients, maintain appropriate records or prevent fraud, provided that your rights and interests do not override those interests.

Consent: Where you have actively agreed to a particular use of your information, such as receiving optional marketing communications or allowing photographs to be used publicly.

Where we process health or medical information, which is considered special-category personal information, we will only do so where an additional lawful condition applies. Where required, this will include your explicit consent.

You may withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of anything done before your consent was withdrawn.

HEALTH AND TREATMENT INFORMATION

Some treatments require us to collect relevant health and medical information. We use this information only where necessary to assess your suitability, identify possible risks, provide services safely, maintain appropriate treatment records and meet our professional or insurance obligations.

You are responsible for providing accurate and complete information and for telling us if your health, medication or other relevant circumstances change before receiving treatment.

We may be unable to provide a treatment if the information required to assess your suitability and safety is not provided.

TREATMENT PHOTOGRAPHS

Where appropriate, we may take photographs before, during or after treatment for confidential consultation, treatment, progress-monitoring, insurance or record-keeping purposes.

Clinical photographs will be treated as confidential personal information and stored with appropriate safeguards.

We will not use identifiable client photographs for our website, social media, advertising, promotional material, training or educational purposes without obtaining separate and specific consent.

Giving permission for promotional use is optional and is not a condition of receiving treatment. You may withdraw permission for future use by contacting us. Withdrawal will not affect material that was lawfully used or published before permission was withdrawn, although we will take reasonable steps to remove material under our control where appropriate.

BIRTHDAY INFORMATION

Providing your birthday is optional.

If you choose to provide it, we may use it to personalise your client experience and, where you have agreed to receive marketing communications, send you a birthday greeting, offer or gift.

You may ask us to correct or remove your birthday information at any time.

MARKETING COMMUNICATIONS

We will only send promotional emails or electronic marketing messages where we have an appropriate lawful basis and any permission required by applicable direct-marketing rules.

You can unsubscribe at any time by using the unsubscribe link included in an email or by contacting us at info@venustouchaesthetics.co.uk.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your enquiry, booking, payment, consultation, treatment or aftercare.

PAYMENTS

Payments and deposits may be processed by third-party payment providers.

Venus Touch Aesthetics does not normally receive or store your complete payment-card details. Payment providers process payment information in accordance with their own privacy policies and security requirements.

We may retain transaction records showing information such as the amount paid, payment date, payment status and service purchased where required for accounting, booking, refund or legal purposes.

SHARING YOUR INFORMATION

We do not sell your personal information.

Where necessary, we may share relevant information with trusted organisations that help us provide and manage our services, including:

• Wix, which provides our website, forms and booking functionality.

• Payment-processing providers.

• Email, communications and website-service providers.

• Accountants, insurers, legal advisers and other professional advisers.

• Regulators, public authorities or law-enforcement bodies where disclosure is required by law.

• Healthcare professionals or emergency services where necessary to protect your health or safety.

Service providers may only use the information for the relevant service, professional or legal purpose and must handle it appropriately.

INTERNATIONAL DATA TRANSFERS

Some service providers used by our website, booking, payment or communication systems may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will rely on an appropriate legal transfer mechanism and safeguards required by applicable data-protection law.

WEBSITE TRACKING AND COOKIES

When you visit our website, certain technical information may be collected through Wix and the website tools we use. This may include your IP address, browser type, device information, pages visited, how you found our website and how you interact with it.

We use this information to operate and secure the website, understand how visitors use it and improve our services.

Where required, non-essential cookies and analytics tools will only be used with your consent. You can review or change your choices through the cookie settings available on our website.

LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by other organisations.

We do not control those external websites and are not responsible for their content, security or privacy practices. Please review the privacy policy of any external website or service you use.

HOW WE PROTECT YOUR INFORMATION

We take reasonable organisational and technical measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.

Access to client, health and treatment information is restricted to people who require it for a legitimate business, treatment, professional or legal purpose.

Although we take appropriate precautions, no website, electronic communication or online storage system can be guaranteed to be completely secure.

HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, tax, insurance, regulatory and professional requirements.

Different categories of information may be retained for different periods. The period will depend on matters such as the type of service provided, the nature of the record, possible complaints or legal claims and the requirements of our insurers or professional obligations.

When information is no longer required, we will delete it securely or anonymise it where appropriate.

YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete your information.

• Ask us to restrict how your information is used.

• Object to certain uses of your information.

• Request the transfer of certain information to you or another organisation.

• Withdraw your consent where consent is the basis on which your information is used.

Some rights are subject to legal exceptions and may not apply in every situation.

To exercise your rights, contact us at info@venustouchaesthetics.co.uk.

We may ask you to provide information to confirm your identity before responding. Data-protection requests are normally handled free of charge and within the period required by applicable law.

COMPLAINTS

If you are concerned about how we collect or use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

CHANGES TO THIS POLICY

We may update this policy occasionally to reflect changes to our services, systems, business practices or legal obligations.

The most recent version will be published on this page, together with the date it was last updated.